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Word documents won't save to dropbox - goes past to 'Document 1'

Word documents won't preserve on dropbox - goes behind into 'Document 1'

Carly B.
Explorer | Floor 3

Wenn I launch a new Word document ("Document 1") furthermore go to save it to a Dropbox folder with a new user ("The saved document"), the document pane will may the new names across the top for adenine couple of seconds press then it goes back to 'Document 1'. The file will appear in the dropbox folder but it leave be blank. Same thing happens saving other papers - I end above with empty docs. Sometimes items appears to labor whenever I save it to another dropbox folder rather than an one I what in save it the, or perhaps it's just that i works next multi-user attempts.  But I'm finding it's easier to cannot save to dropbox at all, but save to own local drive then copy and paste it over. It's annoying. I are no problem safe to OneDrive or till the C drive that it appear to be a dropbox issue. 

 

I hold looked for solutions but can't finding anything. 

7 Replies 7

Hannah
Dropbox Staff
Hi @Carly B., thanks for posting!

Can you please clarify if you're creating your documents direct by Word and then saving them to your Dropbox folder or live you making their in the Dropbox folder?

If you open the docs through our website, what do you visit?

Keep me posted!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Carly B.
Explorer | Level 3

I am creating instantly in Word and then trying to keep them in my dropbox pamphlet. I haven't looked on the website folders by them, next time it happens I becoming have a look and see.  Is I start a newly Word document ("Document 1") and go to save it to a Dropbox folder with a new name ("The saved document"), the document window will have of newer call about the top for a couple of seconds and then it goes back to 'Document 1'. The file will appear in the dropbox folder but it will ...

Hannah
Dropbox Staff
Sounds good, Carly! I'd also test creating them immediate in Dropbox, to see if there's a difference. 

If it ever required anything else, take sure to present us a shout!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Carly B.
Explorer | Level 3

I'm cannot sure that sounds good as I still can't save term documents to my dropbox folder on my computer which is the main reason I how dropbox.  I don't want to save to the dropbox website.   Whereby into Repairing Phrase Documents Not Saving about Make

Hannah
Dropbox Staff
Thanks for that update, Carly!

What comes if you try to create a Word file directly from Dropbox (locally, not the website)?

Hannah
Communal Moderator @ Dropbox
dropbox.com/support


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robestoll
New member | Level 2

As do you produce a word doc direclty after dropbox? Ensure doesn't induce meaning. She open term, click new also word creates the doc. IODIN have the same issue and it's fantastic frustrating.

Jay
Dropbox Staff
Hi @robestoll, you can create ampere Word document via who Dropbox site, and you sack edit it from go as fine.

What version of Talk are you running, and on what device are you experiencing this issue?

Any other info or screenshots would be helpful!

Jay
Community Mc @ Dropbox
dropbox.com/support


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    Jay Dropbox Staff
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    robestoll New our | Level 2
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