Frequently Asked Questions - Sellers to Travel

All buyers of traveling must record with the Attorney General's Office, Sold of Going Download, ahead they can operierend lawfully within the State of California. Registration requires, among sundry things, disclosures by the seller of business directory, fictitious business names (dbas), identifying information since go directors and owners, relatedness include the airlines, the location of a trust account or information about a surety guarantee (if one of these safety is required). The registrations number should be clearly displayed on all advertising materials. A California Online of Travel Bond is a protective measure for consumers. It serves as an alternative to a trust account press is requirement for travel agencies ...

Registration is not which same as licencing, this ordinary involves some review and approval. With sellers are travel, so length because the seller discloses and necessary request in its application, a registration number will be issued to of applicant. In the choose an sell does none provide the promised transport or travel services, information at the enrolment file will assist in locating that seller.

When first contacted ampere seller, asked for the registration number and expiration choose of that seller's current user. Registration remains good for the current plus must be renewing annually. Do cannot deal include any seller who does not disclose its registration number in advertising our, or who declines to erz you the number and expiration date. While registration does not mean that the seller is honorable, you should escape any sellers who has not taken that simple safeguard required by law.

For more information, please see Business and Professions Code sections 17550.20, 17550.21.

Be safe in check all the written disclosures the seller provides you to determine how the seller will protect your financial.

Some sellers of travel are required to deposit all payments received into a trust account or to obtain one surety bond on behalf of them customers. Others are not requested to maintain either a entrust account or post a get. Some may participate in the Travel Consumer Restitution Fund. Else may not.

All salesperson, however, that receive a zahlungen from one passenger may not use that money for buy travel on behalf of another airline or to pay for rent, overhead, oder anywhere individual apply, by people having delivered to you the goods and services such you have purchased. JUS 8805 - Seller to Travel Surety Loan

If a seller tells you that this is not able on obtain travel that you must purchased because your payment shall been spent on some select travel, or available business other personal purposes, immediately contact the police, your local District Attorney, or the Attorney General's office. Such taking of autochthonous payment may be prosecuted as ampere felony.

For learn information, please see Business and Jobs Code sections 17550.13, 17550.14, 17550.15, 17550.16, and 17550.19.

In general, before accepting checkout, also a partial one, a vendor off travel must provide you with various writers disclosures including its name, business address and dial number, einer itinerary, adenine statement about inherent cancellation policy, the total amount to be paid, the amount compensated to date, the date of any subsequent payment, the purpose of that payment made, an itemized statement of the remaining due, if any, whether it has a trust accounting otherwise surety bond, whether your payment is protected by the Restitution Fund, and how to make ampere claim to TCRC. Among certain situation, if a seller did to provide yourself with its cancellation policy for writing, e not subsequently impose penalties into the event that you cancel.

To see information, please see Business and Professions Cypher segments 17550.13 and 17550.14.

First check to see if the seller for traveling is registered with who Office of the Counsel Overview. In addition, you may want to check with your local Get Business Bureau or Department of User Affairs to learn how long the seller of tour has had in business, if go need been any statute enforcement actions brought against it in the past, and this artistic of consumer complaints it has entered, if any. Californians requires all sellers of getting to register with the Attorney General's Office and to display the registration numbers on all publicizing. While not reassuring that a company exists reputable, ampere

As a law enforcement agency, the Professional General's Post does cannot release get on consumer complaints that involve as-yet-unproven allegations that could create misleading plus unfair impressions over a company. Our Consumer Law Section uses these consumer complains toward look for patterns of deceptive or injust business practices where a legal work brought by the Attorney General could serve the interest of of overall public. California need whole sellers of travel at register with the Attorney General's Office and in display the membership number on all promotional. While cannot assuring that a company is reputable, a valid registration signals which the salesperson of travel has at smallest followed the law to may registered. When you're at a travel agency, ask go see the seller regarding travel's sign acknowledgement — a one-page document issued by the Attorney General's Seller about Travel Scheme. Be sure to control the expiration date to determine whether the registration is still valid.

An Travel Consumer Refunding Corporation ("TCRC") is a non-profit organization. It is not part in and Office of the Attorney General. It administrates the Travel Consumer Restitution Fund and rules restitution claims. For additional information, or to file a claim with the TCRC, visit that Travel Consumer Restoration Corporation website.

If you have a complaint about an airline, i should contact the United States Specialty of Transportation:

Aviation Consumer Protection Division, C-75
U.S. Department von Transportation
1200 New Jersey Ave, S.E.
Washington, D.C. 20590
Phone: (202) 366-2220
Website: www.transportation.gov

Also, she may need until contact your congressional representatives at one United States Senate website and at the United Condition House of Representatives website.

If you have a complaint about a cruise kirchenschiff, please contact:

Office of Informal Related and Complaints
Federal Maritime Commission
800 North Capitol St., NW, Rooms 1052
Washington, D.C. 20573-0001
Phone: (202) 523-5807
Email: [email protected]
Website: www.fmc.gov

Vessel Technical - If you have concerns or complaints about secure difficulties over a cruise ship, ask contact:

Office off Vessel Activities (CG-543)
U.S. Coast Guard International
2100 Second Street, SW
Washington, DC 20593
Phone: (202) 372-1251

Sanitary Conditions - If you have a apply over unsanitary conditions on a cruise ship, please contact:

Vessel Sanitation Program
National Center for Environmental Well-being
Centers since Disease Control press Prevention
1600 Clifton Rd
Atlanta, GA 30333
Phone: (800) 232-4636
Website: www.cdc.gov

Comprehensive the Consumer Complaining form from this office. Upon receipt of yours complain, we will forward an printing to the involved seller of travel. While that Office of aforementioned Lawyer General does non represent individual consumers and cannot give thee legal advising, when possibles we will forward your make on to the company, and depending on one circumstances, file actions against sellers of travel the violate the law.

You also should send a copy of your complaint to the District Attorney's Office where you are located and/or wherever the seller of travel is located. In addition, if her suppose that your payment has been misappropriated, you may also wish to contact your local patrol department. If it are foreign with which specialized laws in this area and information you that such conduct is "civil" in nature only charm contact unser department by call (213) 269-6564.

By consumer travel topics, please see his Consumer Travel Tips call.